Membership Operations Coordinator Field Operations

Candice Schmitt

Candice Schmitt manages the HR and Recruiting functions at HQ. She graduated from the University of Southern California with a BS in Psychology. After landing a gig in the psycho-educational field working with kids with mental and emotional disabilities, Candice recognized her passion for people and contributing to their individual success and sought out a career in HR. Prior to joining TR, she worked her way through the HR-ranks at a fashion start-up company in downtown LA.

Team Rubicon is seeking a Membership Operations Coordinator to support our growing volunteer base to provide a consistent, rewarding, and world-class experience. This position will collaborate with the membership team, operations staff and leaders across the country to accelerate and enhance the deployment experience. You will implement processes, identify bottlenecks, and solve problems. We need the technologist who can crush complex systems, with the patience not to smash their laptop. This position is located in our National Operations Center in the Dallas / Fort Worth area in Texas and reports to the Membership Operations Associate.

Our culture requires individuals foolish enough to think they can change the world and smart enough to have a shot. Every day is a challenge, but every month brings opportunities for the organization to become synonymous with disaster response. Only the most awesome candidates should apply, period.

Responsibilities:

  • Support mobilization for all mitigation, response, and recovery operations.
  • Execute national level flight planning and logistics during international, national and regional operations.
  • Dispatch volunteers & collaborate with various teams to accelerate and increase efficiency of mobilizations.
  • Provide volunteer-centric customer service – make contacting Team Rubicon like calling home.
  • Build, operate & expand the nascent volunteer support & service desk.
  • Increase individual preparedness by providing consistent, timely, and reliable support.
  • Articulate complex features to volunteers with varying levels of technical capability.
  • Collect and analyze mobilization & contact trends to improve our volunteer experience.
  • Learn and enhance database management to improve our reporting of impact.
  • Assist implementation of systems to accelerate mobilizing volunteers.
  • During disaster operations stay late, work hard, and get shit done.

Experience and Background:

  • Bachelor’s degree or equivalent experience preferred.
  • Logistics industry knowledge or experience with commercial air travel, preferred.
  • Eats, sleeps, breathes and punches spreadsheets, databases and logistics in the face.

Requirements:

  • Team player with passion for people and technologies that connects them.
  • Eagerness to troubleshoot and articulate solutions succinctly.
  • Surgeon’s attention to detail and extremely strong written and verbal communication skills.
  • Practitioner of technology – able to learn, manipulate, teach, and drive user adoption of 10 + cloud-based technology platforms and workflow tools.
  • Position is located at our National Operations Center in Dallas / Fort Worth area, TX.
  • Relocation expenses are not provided.
  • Be a bad-ass brand ambassador at all times.

How to apply:

Please submit your cover letter and resume to [email protected] with Membership Operations Coordinator in the subject line.

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What's In It for You?

In addition to the opportunity to change the world with a team of kick-ass individuals, all full-time positions offer the following benefits.

  • Health and Wellness
    • Employer-paid health, dental and vision
    • Employer-paid long disability and life insurance
    • Employer-paid teledoc and wellness tool
    • Flexible spending account
  • Retirement
    • 401k and Employer Match
    • No vesting schedule or waiting period
  • Perks
    • Generous PTO Policy
    • Paid holidays
    • Cell phone allowance

* Please note the benefits above do not apply for internships or part-time positions.